Data Deletion & Retention Policy

Comprehensive guide to how we manage, retain, and delete your personal data in compliance with global privacy regulations.

GDPR Compliant CCPA Compliant ISO 27001 HIPAA Ready

Policy Overview

This Data Deletion and Retention Policy outlines Secure Couriers' commitment to responsible data management. We adhere to the principle of data minimization and only retain personal information for as long as necessary to fulfill legitimate business purposes or comply with legal obligations.

Last Updated: January 9, 2026

Policy Version: 2.1

Applicable Regulations: GDPR, CCPA, PIPEDA, LGPD, and other applicable data protection laws.

Data Retention Schedule

Our standard retention periods for different data categories, based on legal requirements and business needs.

Standard Retention Periods

Data Category Retention Period Legal Basis Deletion Process
Customer Account Data
Name, email, phone, address 		7 years after account closure Contract fulfillment, legal obligation (tax records) Automated deletion after retention period expires
Delivery Records
Tracking data, package details, delivery proof 		5 years from delivery completion Legal obligation, dispute resolution Secure erasure with verification audit
Financial Transactions
Payment records, invoices, receipts 		10 years from transaction date Legal obligation (tax, accounting laws) Encrypted archive followed by secure deletion
Website Analytics
Cookies, usage data, IP addresses 		26 months from last visit Legitimate interest, consent Automatic anonymization after retention
Customer Support
Tickets, chat logs, emails 		3 years from ticket resolution Legitimate interest, service improvement Quarterly automated deletion cycle
Marketing Data
Newsletter subscriptions, campaign analytics 		2 years after last engagement Consent, legitimate interest Immediate removal upon unsubscribe request

Data Deletion Process

Our step-by-step process for handling data deletion requests with security and compliance in mind.

1

Deletion Request Initiation

Users can request data deletion through multiple channels: account dashboard, email request, or customer support. All requests are logged with timestamp and verification.

2

Identity Verification

We verify requestor identity through multi-factor authentication to prevent unauthorized deletions. Verification must be completed within 7 days.

3

Legal Review & Exceptions

Review for legal holds, ongoing contracts, or regulatory requirements. Some data may be retained if required by law (tax records, ongoing investigations).

4

System-Wide Deletion

Data is deleted from primary databases within 30 days. Backup systems follow within 90 days. All deletions are logged with audit trails.

5

Third-Party Notification

We notify and request deletion from all third-party processors and partners within our service ecosystem.

6

Confirmation & Documentation

User receives deletion confirmation with reference number. Full audit trail is maintained for regulatory compliance.

Legal Requirements & Exceptions

Understand the circumstances under which data may be retained beyond standard periods.

Data Subject to Legal Hold

We may retain data beyond standard periods when subject to:

  • Active litigation or dispute resolution
  • Regulatory investigations or audits
  • Court orders or legal proceedings
  • Ongoing fraud investigations
Note: Legal holds override standard retention periods. Affected users are notified where legally permitted.
Statutory Retention Requirements

Mandatory retention periods under applicable laws:

  • Tax Records: 7-10 years (varies by jurisdiction)
  • Employment Records: 3-7 years after termination
  • Financial Transactions: 5-10 years (anti-money laundering)
  • Consumer Protection: 2-6 years for warranty claims
Anonymized & Aggregated Data

Data that cannot be traced back to individuals may be retained indefinitely for:

  • Business analytics and trend analysis
  • Service improvement and optimization
  • Historical performance reporting
  • Machine learning model training

Your Data Rights

Understand your rights and how to exercise them in accordance with data protection regulations.

Your Data Rights

Right to Erasure Request deletion of your personal data
Right to Portability Receive your data in machine-readable format
Right to Access Know what data we hold about you
Right to Rectification Correct inaccurate or incomplete data

How to Exercise Your Rights

Via Account Dashboard

Logged-in users can access data management tools at Settings → Privacy → Data Management

Via Email Request

Send request to: dataprotection@visisocial.com

Via Postal Mail

Data Protection Officer
VisiSocial Ltd
123 Privacy Street
Data City, DC 10001

Response Time: We respond to all valid requests within 30 calendar days as required by GDPR. Complex requests may take up to 60 days with notification.

Technical Implementation

Our technical systems and processes that ensure secure and compliant data management.

Automated Deletion Systems

Scheduled deletion jobs run daily, with retention policies enforced at database level using TTL indexes and automated cleanup scripts.

Secure Data Erasure

Multiple pass overwrite for physical storage, cryptographic erasure for cloud storage, and verification audits for compliance.

Audit & Compliance

Comprehensive logging, regular internal audits, and third-party compliance verification every quarter.

Need Assistance?

Our Data Protection Team is available to help with deletion requests or answer questions about our data practices.

Contact DPO Email Request Full Privacy Policy

Data Protection Officer: - | DPO Certification: IAPP CIPP/E, CIPM

Supervisory Authority: Information Commissioner's Office (UK) & Data Protection Commission (EU)